Terms of Service

PLEASE READ THIS DOCUMENT CAREFULLY. BY ACCESSING OR USING THE ZLENDO REALTY WEBSITE, PLATFORM, OR SERVICES, OR EXECUTING A SUBSCRIPTION ORDER FORM (‘SOF’) OR ANY DOCUMENT THAT REFERENCES THESE TERMS, INCLUDING ANY FREE TRIAL OR FREE ACCOUNT, YOU AGREE TO BE BOUND BY THESE TERMS, AND CONDITIONS SET FORTH BELOW WHICH ARE TO BE READ IN CONJUNCTION WITH OUR PRIVACY POLICY. THESE TERMS OF SERVICE (‘TERMS’) FORM A LEGALLY BINDING AGREEMENT BETWEEN YOU (HEREINAFTER ‘YOU’ OR ‘USER’ OR ‘SUBSCRIBER’ IF REGISTERED FOR A PAID PLAN) AND ZLENDO TECHNOLOGIES PRIVATE LIMITED (‘ZLENDO’, ‘WE’, ‘US’ OR ‘OUR’). IF YOU ARE A CONSUMER LOCATED IN THE EUROPEAN ECONOMIC AREA, UNITED KINGDOM, AUSTRALIA JAPAN OR ANY OTHER JURISDICTION THAT GRANTS MANDATORY STATUTORY RIGHTS THAT CANNOT BE WAIVED BY CONTRACT, NOTHING IN THESE TERMS SHALL LIMIT OR EXCLUDE SUCH RIGHTS.

If you are entering into this Agreement on behalf of a company or other legal entity (the ‘Subscriber’) in relation to the services offered through the website zlendorealty.com then you must represent that you have the authority to bind such entity and its affiliates to these Terms. In that case, the terms ‘You’, ‘Your’ or ‘Subscriber’ refer to such an entity and its affiliates. Where you do not have such authority, or do not agree with these Terms, you must not accept this Agreement or use the Services.

Zlendo may modify these Terms at any time, and such modifications shall be effective thirty (30) days after posting of the modified Agreement on the Platform, or upon such earlier date as notified to you by email. Your continued access or use of the Platform and/or Services after the effective date of the modification shall constitute your acceptance of the modified Terms; provided, however, that where Applicable Laws require affirmative consent for material modifications, Zlendo shall obtain such consent before the changes take effect.

User and Zlendo shall hereinafter be jointly referred to as the ‘Parties’ and individually as a ‘Party’.

Agreement: This Terms of Services document, including all schedules, exhibits, SOF to which these Terms are appended and all policies incorporated by reference (e.g., Privacy Policy).

Applicable Laws: All statutes, enactments, acts of the legislature or parliament, laws, ordinances, rules, by-laws, regulations, circulars, notifications, guidelines, policies, directions, directives, and orders of any governmental authority, as may be applicable to you and/or Zlendo.

Authorized User: An individual user authorized by the Subscriber (e.g., employee, contractor, consultant) to access and use the Zlendo Platform / Services pursuant to this Agreement.

Platform / Site: The websites (e.g., www.zlendorealty.com), mobile applications, web interfaces, APIs, documentation, servers, and software infrastructure owned, registered, and operated by Zlendo.

Services: Zlendo’s proprietary cloud-based product (Zlendo Realty) and any new Services to which Subscriber may subscribe, including all associated updates, modifications, and improvements.

Confidential Information: Any and all information and materials, whether oral, written, graphic, magnetic, electronic, or other forms, disclosed or to be disclosed by either Party (‘Disclosing Party’) to other Party and its Representatives (‘Receiving Party’), which is not generally known to the public and/or is not readily ascertainable by proper means, and which relates to, without limitation: Disclosing Party’s legal structure, shareholding pattern, tax positions, and any other similar corporate governance information, technical data including know-how, research, product or service ideas or plans, software codes and designs, algorithms, developments, inventions, laboratory notebooks, processes, formulas, techniques, mask works, engineering designs and drawings, hardware configuration information, intellectual property details, including patents, trademarks, copyrights, trade secrets, and any pending or future applications or registrations related to these assets, agreements with third parties, lists of, or information relating to, employees, clients and consultants of the Disclosing party (including, but not limited to, the names, contact information, jobs, compensation, and expertise of such employees and consultants), lists of, or information relating to, suppliers and customers, price lists, pricing methodologies, cost data, market share data, marketing plans, licenses, contract information, business plans, financial forecasts, historical financial data, budgets or any information disclosed which is designated in writing to be confidential or proprietary, or which information would, under the circumstances, appear to a reasonable person to be confidential or proprietary. Notwithstanding any failure to so identify it, however, all of Zlendo’s emails, documents, platform data, research, processes, cyber security details, and personnel details shall be Confidential Information of Zlendo and all of the counterparty’s emails, documents, user data, platform data, research, processes shall be Confidential Information of Counterparty. Confidential Information excludes information that (i) is or became generally available to the public, through no fault of the Receiving Party and without breach of this Agreement, (ii) is or was already in the possession of the Receiving Party without restriction and prior to any disclosure by the Disclosing Party, (iii) is or has been lawfully disclosed to the Receiving Party by a third party without an obligation of confidentiality upon the Recipient, or (iv) is disclosed under legal or regulatory obligation, with prior written notice to the Disclosing Party, if permissible.

Intellectual Property Rights (IPR): Any and all rights under applicable intellectual property laws in any jurisdiction, whether registered or unregistered, including but not limited to ideas, concepts, creations, discoveries, domain names, inventions, improvements, know-how, trade or business secrets; patents, copyright (including all copyright in any designs and any moral rights), trademarks, service marks, designs, utility models, tools, devices, models, methods, procedures, processes, systems, principles, algorithms, works of authorship, flowcharts, drawings, books, papers, models, sketches, formulas, technologies, techniques, electronic codes, proprietary techniques, research projects, and other confidential and proprietary information, computer programming code, databases, software programs, data, documents, instruction manuals, records, memoranda, notes, user guides; in either printed or machine-readable form, whether or not copyrightable, registerable or patentable.

User Content: Any data, information, documents, or other materials input, submitted, uploaded, or processed by Subscriber or its Authorized Users using the Zlendo Platform, including User uploaded content and User generated content.

1. Zlendo grants the Subscriber a revocable, non-exclusive, non-transferable right to access and use the Services solely for its internal business purposes during the Subscription Term, subject to full compliance with this Agreement.
2. Restrictions on Use: The Subscriber and its Authorized Users shall not, directly or indirectly:
   • Copy, modify, distribute, sublicense, transfer, sell, lease, assign, reverse engineer, disassemble or decompile the Platform or underlying software, except as expressly permitted by law.
   • Use the Platform for any competitive purposes, including benchmarking, competitive analysis or developing competing products or services.
   • Use the Services to transmit, upload, publish, or store material containing software viruses, worms, Trojan horses or other harmful computer codes, files, scripts or programs.
   • Interfere with, disrupt, compromise or overburden the Platform’s security, infrastructure, system integrity, performance or availability.
   • Use any automatic or manual process, such as robots, spiders, or scrapers, to monitor or harvest information from the Platform, unless expressly permitted.
   • Circumvent or attempt to circumvent Usage Limits specified in the Subscription Plan or share Authorized User licenses among multiple individuals.
   • Use the Services for any unlawful, illicit, or immoral purpose, or to upload or transmit material that is defamatory, obscene, infringing, or violates privacy rights.
3. The Subscriber and its Authorized Users while accessing, browsing or otherwise using this Platform shall not host, display, upload, modify, publish, transmit, store, update or share any information that:
   • belongs to another person and to which you do not have any right.
   • is grossly harmful, abusive, insulting or harassing on the basis of gender, blasphemous, defamatory, obscene, pornographic, paedophilic, libelous, invasive of another's privacy including bodily privacy, hateful, or racially or ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force in any manner whatever.
   • infringes any patent, trademark, copyright, design or other proprietary/intellectual property rights of Zlendo or of any third party.
   • violates any law for the time being in force.
   • deceives or misleads the addressee about the origin of such messages or knowingly or intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact or is grossly offensive or menacing in nature.
   • misrepresents, impersonates or falsely claims affiliation with any person or entity.
   • constitutes spam, scam, phishing, or any activity intended to defraud users or prospective users.
   • solicits passwords, OTPs, banking details or other personal data for commercial or unlawful purposes or discloses another person’s personal information without their consent.
   • threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
   • is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person.
4. User generated content and takedown rights:
   1. To the extent Users upload, submit, or transmit any content to the Platform (‘User-Generated Content’ or ‘UGC’), the User represents and warrants that such content does not infringe any third-party intellectual property, privacy, or other rights, and does not violate Applicable Laws.
   2. Zlendo acts as an intermediary platform with respect to UGC and does not exercise editorial control over such content. Zlendo shall not be liable for UGC posted by Users, except to the extent required by Applicable Laws.
   3. Notice and Takedown: If you believe that any content on the Platform infringes your intellectual property or other rights, you may submit a notice to Zlendo at [support@zlendorealty.com] identifying the infringing content, your ownership or authorisation in respect of such content, and a statement of your good faith belief that the use is unauthorised. Zlendo shall act expeditiously to review and, where appropriate, remove or disable access to the reported content in accordance with Applicable Laws.
   4. Counter-Notice: Where applicable, a User whose content has been removed may submit a counter notice. Zlendo shall process counter notices in accordance with Applicable Laws.

Should you elect to send or receive e-mail communications of any kind to or from Zlendo, you represent and warrant that your e-mail service has appropriate and adequate security systems necessary to prevent unauthorized access to outbound or inbound e-mail transmissions. You further agree that the content in any e-mail or other electronic communication including but not limited to the communications between you and any other person using our Services, which include email communications, short messaging service updates, telephone calls, chat room and discussion board communications, instant message communications, fax-mail communications, etc. you receive from is subject to the provisions of this Agreement.

Zlendo is a standard cloud-based SaaS product offered on an ‘as-is’ basis, inclusive of all existing in-app features and standard integrations available under the applicable subscription plan. As a SaaS platform, Zlendo does not offer whitelabelling, branding, or theme level customisations and permits only feature level configurations already available within the application, based on the Users subscription category.

Any new feature or integration that is not part of the existing Platform may incur additional charges and require separate timelines, subject to Zlendo’s product roadmap & vision. Such requests will not affect the agreed-upon implementation timelines or go-live date, and any resulting delays cannot be attributed to Zlendo.

Feature requests are evaluated for inclusion in the product roadmap if they are commonly requested by a significant portion of our customer base, contribute meaningfully to the platform’s value proposition, and are technically feasible. All such decisions remain at the sole discretion of Zlendo.

In no event will Zlendo be liable for any incidental, consequential, indirect, special, punitive, exemplary, or other damages whatsoever (including, but not limited to, damages for loss of profits, loss of goodwill, business interruption, loss of programs or information, or unauthorized access to data), arising out of the use of or inability to use the Service, even if Zlendo has been advised of the possibility of such damages. This exclusion shall apply to the maximum extent permitted by Applicable Laws. It shall not apply to liability that cannot be excluded under Applicable Laws, such as liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation by Zlendo.

Zlendo’s entire aggregate liability to you in respect of any claim arising out of or relating to the Platform and/or the Services shall not exceed the value of the aggregate of all amounts paid by the Subscriber to Zlendo in the one (1) month preceding the first event giving rise to such claim or action, or ten thousand rupees ($ 100), whichever is lower.

You agree to indemnify, defend, and hold harmless Zlendo, its officers, directors, employees, agents, licensors, suppliers, and affiliates (collectively, ‘Affiliated Parties’) from and against all losses, expenses, damages, claims, and costs, including reasonable attorneys' fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any Authorized User, or arising out of:

• Your unauthorized or improper use of the Services or Platform;
• Any claim arising from or relating to your User Content, including intellectual property infringement or privacy violations;
• Any claim arising from your breach of these Terms;
• Your breach of your obligations under this Agreement including but not limited to confidentiality obligations.

This indemnification obligation shall not apply to the extent that it would constitute an unfair contract term under Applicable Laws, and shall be limited to losses arising from the User’s breach of these Terms, negligence or wilful misconduct.

For Services procured via an SOF:

1. This Agreement shall remain in effect for the initial Term specified therein (‘Subscription Term’).
2. Thereafter, this Agreement shall automatically renew for successive terms of equal duration to the Initial Term (each renewal term, a ‘Subscription Term’), unless either party provides the other party with written notice of its intent not to renew at least thirty (30) days prior to the expiration of the then-current Term.
3. Upon any renewal, the recurring fees shall be subject to an increase, the extent of which will be mutually discussed and agreed upon by Zlendo and the Subscriber. Notwithstanding the foregoing, any downgrade in subscription scope including but not limited to volume, plan, term, or billing cycle may be subject to re-pricing at the time of renewal, regardless of prior Subscription Term pricing.

For non-subscribed access, this Agreement is effective and binding upon the User’s initial access to, use of, or registration for the Zlendo Website or Platform, including any associated free services or trials.

This Agreement shall be governed by and construed in accordance with the laws of India. However, this choice of law shall not deprive Users who are consumers of the protection afforded to them by provisions that cannot be derogated from by agreement under the law of their country of habitual residence, including mandatory consumer protection and data protection laws.

In case of any dispute or difference either in interpretation or otherwise, of any terms of these Terms between the parties hereto, the parties shall attempt to resolve the same through discussion. In case the parties fail to arrive at an amiable solution through discussion, the same shall be referred to Arbitration at the request of either Party in writing, in accordance with the provisions of Arbitration and Conciliation Act, 1996, as amended from time to time. The arbitration shall be conducted by a sole Arbitrator to be mutually appointed between the Parties and decision of the arbitrator shall be final and binding on the parties hereto. The seat and venue of arbitration shall be Madurai, Tamil Nadu, India. The rights and remedies provided in these Terms are cumulative and are in addition to and not in substitution for any other rights and remedies available at law or in equity.

1. Zlendo Realty provides AI-powered tools for real estate design, converting 2D plans to 3D, creating virtual reality walkthroughs (VR Studio), offering Vaastu recommendations, cost estimation (BoQ), and API integrations.
2. AI Functionality: Zlendo Realty utilizes AI-powered features, such as 2D to 3D conversion, AI Room Inspiration, and Vaastu Layout Optimization, solely to assist the User and is provided on an “as is” and “as available” basis. Vastu Evaluation is based on room size analysis, directional placement checks, positional logic for rooms, etc. and the suggestions are presented in report format and are purely advisory in nature. Such outputs do not constitute and shall not be construed as religious guidance, architectural advice, engineering advice, legal advice, regulatory approval, or construction certification. No religious, legal, structural, or construction guarantees, warranties, or representations, express or implied, are made in relation to any AI-generated output, and all final decisions and implementations remain the sole responsibility of the User.
3. Accuracy Disclaimer:
   1. The AI-powered features and tools may not always provide accurate, complete, or current suggestions and information, and are provided on an “as is” and “as available” basis solely for reference purposes. You are solely responsible for verifying the accuracy and suitability of outputs, including but not limited to Vaastu recommendations, designs, costs, estimates, material specifications, and compliance with local regulations before acting upon or commencing construction.
   2. Without limitation, any prices, cost references, material rates, assets, products, fixtures, finishes, or vendor-related information displayed on the Zlendo Realty platform are not owned, manufactured, supplied, or warranted by Zlendo. Such assets or pricing information may be sourced through third-party APIs, external databases, or uploaded directly by third-party businesses or partners, and Zlendo does not control, verify, or assume responsibility for their accuracy, availability, quality, suitability, servicing, performance, or pricing.
   3. All construction, interior, and project cost estimations generated by the Platform are indicative, system-generated, and based on assumptions, user inputs, and prevailing reference data at the time of estimation. Actual costs may vary materially due to factors including, without limitation, market price fluctuations, regional variations, supplier pricing, taxes, availability of materials, labour costs, scope changes, site conditions, and time-based price escalations. Zlendo does not guarantee that estimated costs will match actual or final project costs, and no reliance should be placed on such estimates as fixed or binding pricing.
   4. Disclaimer regarding non-English language: The Platform is optimised to process inputs in the English language, and outputs may be inaccurate, incomplete, or unrecognised where floor plans or related inputs are provided in any non-English language. Users assume sole responsibility for verifying any outputs generated from non-English inputs.
4. Professional Disclaimer: Zlendo Realty is provided solely as a software-based design, visualization, and estimation tool. Zlendo Realty is not a licensed architect, structural engineer, contractor, or construction professional, and does not provide architectural, structural, engineering, legal, or regulatory advice. The platform does not obtain, grant, or imply any regulatory, statutory, or governmental approvals. All designs, layouts, visualizations, walkthroughs, estimations, and other outputs generated through the platform are indicative, system-generated, and dependent on user inputs. Users are required to independently consult and engage qualified architects, engineers, contractors, and other relevant professionals before undertaking any construction, execution, or implementation. The visual realism, accuracy, or detail of any rendering, image, or walkthrough does not represent or guarantee construction feasibility, structural safety, cost accuracy, or compliance with applicable laws or standards.
5. Cost Estimation/BoQ: While Zlendo Realty aims to give real-time cost estimation and BoQ, the initial quote or estimate provided is an approximation and the exact value may depend on site conditions, measurements, scope of work, brick type, concrete grade, wood type, steel size and specification, changes in designs/materials, etc.. The estimation includes components such as Footing construction and materials, columns, slabs, structural material quantities, electrical wiring and accessories, plumbing materials and routing quantities derived from layout and fixtures, lights, fans, fixtures, electrical accessories, etc. Zlendo does not guarantee quotes and the same shall not be treated as a substitute for professional financial, legal, or construction advice. Zlendo shall not be liable for variances between estimated costs and final project costs.
6. Rendering, Image, and Video Output Disclaimer:
   • All rendered images, walkthrough videos, visualisations, and other media generated through Zlendo Realty are system-generated outputs created for visual representation and reference purposes only. Such renders are illustrative in nature and may not accurately reflect real-world construction conditions, material availability, finishes, lighting behaviour, dimensions, structural feasibility, workmanship, or on-site execution outcomes. Visual realism, level of detail, or apparent accuracy in any rendered output shall not be construed as a representation or warranty of constructability, performance, safety, durability, regulatory compliance, or final build quality.
   • The rendering server operates between 8:00 a.m. IST and 12:00 a.m. IST. If a user submits a rendering request at or after 11:00 p.m. IST on any day, the rendering queue shall commence processing after 8:30 a.m. IST on the next day, and the relevant outputs shall be generated thereafter.
   • Zlendo does not guarantee that rendered images or videos will match actual constructed outcomes, nor does it assume responsibility for discrepancies arising due to design changes, site conditions, material substitutions, execution methods, vendor variations, or interpretation of rendered media. Users are solely responsible for validating all designs, specifications, quantities, and visual outputs with qualified architects, engineers, contractors, and other professionals prior to execution or reliance. No reliance shall be placed on any rendered output for construction, procurement, or regulatory purposes.

AI outputs: The disclaimers in this section do not exclude or limit Zlendo’s liability that cannot be excluded under Applicable Laws and these disclaimers shall be read as limiting liability to the maximum extent permitted by law.

If the Services include connecting you to independent vendors or contractors (‘Third-Party Vendors’) for physical services such as installation, construction, or customized work:

1. Facilitation Role: Zlendo acts solely as a facilitator between you and the Third-Party Vendor for enabling such Custom Work or installation.
2. Vendor Liability: Third-Party Vendors are responsible for their products or services supplied, including quality, safety, suitability, descriptions, and performance. Zlendo is not responsible for the acts, omissions, products, or services provided by these Third-Party Vendors. Any warranty concerning physical installation, civil work, or non-woodwork items is typically provided by the respective Third-Party Vendor, or as set out in the specific Works Contract you enter into with such vendors.
3. Unauthorised Transactions: You shall not solicit, engage, or encourage any Third-Party Vendor to provide or avail the same or similar services independently, bypassing the Zlendo Platform. Any transactions or payments made without booking through Zlendo Platform shall be deemed “Unauthorised Transactions” and Zlendo shall have no liability for such transactions.
4. Delivery Estimates: If Zlendo provides a project timeline commitment, this date is an estimate and may be subject to preconditions (such as Customer’s Site Readiness Checklist compliance, and full payment of required installments). Zlendo shall not be liable for delays caused by the Customer or due to a Force Majeure event.

The Parties agree that breaches of confidentiality, non-use, or other obligations under this Agreement causing irreparable harm shall entitle the affected Party to seek injunctive relief or specific performance. The Parties acknowledge that monetary damages alone may be inadequate to remedy such breaches. This right is in addition to any other remedies that the affected Party may have at law or in equity.

During and after the term of this Agreement, both Parties shall act in good faith. They shall refrain from making or publishing any false, misleading, derogatory, defamatory, or otherwise harmful statements about the other Party, its services, personnel, or business. This prohibition applies whether the statements are made publicly or privately on any digital/public platforms.

No provision of this Agreement may be terminated, modified or waived, by course of dealing or otherwise, unless such termination, modification or waiver is set forth in a written agreement referencing this Agreement and is executed by an authorized representative of both Parties.

Neither Party shall be liable for delays or failures in performance due to causes beyond its reasonable control, including but not limited to natural disasters (e.g., flooding, earthquake, hurricane), government actions, wars, riots, strikes, lockouts, epidemic, pandemic, or other concerted acts of workmen or acts of God.

All notices under this Agreement must be in writing. Notices to Zlendo concerning this Agreement should be sent to [support@zlendorealty.com], or to Zlendo’s registered address. Notices to Subscriber must be sent addressing the email address of the representative as provided in the SOF, unless otherwise agreed in writing by the Parties.

You shall not assign or transfer your rights or obligations under this Agreement without the prior written consent of Zlendo. However, Zlendo may assign its rights and duties under this Agreement to any party at any time without notice to you.

Notwithstanding anything to the contrary, any separately executed agreement/SOF between Zlendo and User shall govern and prevail over these Terms in the event of any conflict.

No failure or delay by either Party in exercising any right, power or remedy under this Agreement shall operate as a waiver of any such right, power or remedy. The waiver by either Party of any breach or default hereunder shall not be deemed a waiver of any subsequent breach or default.

The invalidity or unenforceability of any provision of this Agreement shall not affect the validity or enforceability of the Agreement as a whole, which shall remain in full force and effect. If any provision is found to be invalid or unenforceable, the Agreement shall be construed as if it does not contain that specific provision. Furthermore, the Parties agree to collaborate in good faith to replace any invalid or unenforceable provision with one that is valid and enforceable and achieves, to the maximum extent legally permissible, the same objective as the provision deemed invalid or unenforceable.

The Parties are independent contractors, and nothing contained in this Agreement shall be construed to constitute the parties as partners, joint venturers, co-owners or otherwise as participants in a joint or common undertaking.

The Parties agree that this Agreement and any other documents to be delivered in connection herewith may be executed by electronic means, via digital signatures. Such electronic execution shall be deemed to have the same legal effect as delivery of an original executed copy. The Parties further agree that electronic signatures shall be binding and enforceable to the same extent as physical, handwritten ("wet") signatures, in accordance with Applicable Laws.

The following provisions apply to Users in the specified jurisdictions and supplement the main body of these Terms. In the event of conflict between the main body and a jurisdiction-specific provision, the jurisdiction-specific provision shall prevail for Users in that jurisdiction.

Last Updated: April 2026